Shipping policy

Shipping Policy

Order Processing

All UNBOUND STORE products are made to order. Orders are generally processed and produced within 2–7 business days, Monday through Friday, excluding holidays. Processing times may be longer during holidays, high-volume periods, product shortages, or unexpected production delays.

Domestic Shipping — United States

After production is completed, standard shipping generally takes an additional 2–5 business days. Customers should generally allow approximately 4–12 business days for production and delivery.

Delivery dates provided at checkout or through tracking are estimates and are not guaranteed. Available shipping options and prices will be displayed during checkout.

International Shipping

We ship to select international destinations. After production, international orders generally take approximately 10–30 business days to arrive. Delivery times may vary depending on the destination, carrier delays, and customs processing.

Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country. UNBOUND STORE does not control or collect these charges.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Orders containing multiple products may arrive in separate packages and may have separate tracking numbers.

Lost Packages

If a domestic order has not arrived within 30 calendar days after shipment, or an international order has not arrived within 45 calendar days, please contact us at info@unboundstore.com with your order number and tracking information.

We will review the shipment with the carrier and fulfillment provider. UNBOUND STORE is not responsible for packages marked as delivered by the carrier, but we will make a reasonable effort to help locate the package.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at info@unboundstore.com within 30 days of delivery. Include your order number and clear photographs showing the item and the problem.

Approved claims may qualify for a replacement or refund in accordance with our Return and Refund Policy.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us immediately if you notice an error.

Address changes and order cancellations cannot be guaranteed once an order has entered production. Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping charge before they can be resent.

Shipping Delays

UNBOUND STORE is not responsible for delays caused by shipping carriers, customs, severe weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our control.

If we cannot ship an order within the estimated timeframe, we will contact the customer with an updated estimate and available options.