Refund policy
RETURN AND REFUND POLICY
Because UNBOUND products are produced after an order is placed, we generally do not accept returns or exchanges for a change of mind, incorrect sizing, or an incorrect color selected by the customer, except where required by applicable law. Please review the product description and size chart carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at info@unboundstore.com.
Please include your order number, a description of the issue, and clear photographs showing the item and the problem.
After reviewing your request, we may provide a replacement or refund at no additional cost. You do not need to return a damaged, defective, or incorrect item unless we specifically instruct you to do so.
RETURNS AND EXCHANGES
Except where required by applicable law, we do not accept returns or exchanges for:
• Ordering the wrong size or color
• A change of mind
• Items that have been worn, washed, altered, or damaged after delivery
• Gift cards
• Final-sale items, unless they arrive damaged, defective, or incorrect
Do not mail an item back without contacting us first. Items returned without prior authorization may not be accepted. Do not send returns directly to Printify or to the address shown on the original package.
If a return is approved, we will provide return instructions and the appropriate return address by email.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has started.
REFUNDS
If your refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect, or a refund is otherwise required by applicable law.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to an address within the European Union, you have the right to cancel or return your eligible order within 14 days of receiving it, without providing a reason.
To exercise this right, contact us at info@unboundstore.com within 14 days of receiving your order. Include your order number and a clear statement that you wish to cancel or return the order. We will provide return instructions and the appropriate return address.
After notifying us, you must return the item within 14 days. The item should be unworn, unwashed, and returned with its original tags and packaging. You may inspect or try on the item as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.
Unless the item is damaged, defective, or incorrect, you are responsible for the direct cost of return shipping.
For an eligible withdrawal, we will refund the purchase price and the cost of standard delivery to your original payment method. Additional shipping costs resulting from your choice of a delivery method more expensive than our standard delivery option will not be refunded.
We may withhold the refund until we receive the returned item or receive proof that it has been shipped, whichever occurs first.
The 14-day right of withdrawal may not apply to products made to your individual specifications or products that are clearly personalized.
This section does not affect your legal rights regarding damaged, defective, or incorrectly supplied goods.
CONTACT US
For questions about an order, return, or refund, contact us at:
UNBOUND
info@unboundstore.com
This policy does not limit any rights you may have under applicable law.
